Browse the Questions We Get Asked Most
This FAQ covers the actual friction points we hear about — not a generic list of platform features. You'll find straight answers on how to verify your identity, how PayPal and Venmo deposits are processed, when a Play+ prepaid card is the right move, and what happens if your withdrawal is held for review. We've organized answers the way questions actually arrive:
account first, then payments, then sessions, then support. If something isn't here, our live chat team is the fastest path to a real answer. Players in Houston and Phoenix reach our chat in seconds through the mobile menu — tap the help icon from any screen inside your account. We keep this page updated when our processes change, so the answers here
reflect how things actually work today, not how they worked at launch.
- PayPal
- Venmo
- Play+ Prepaid
- Live Chat
- Identity Verification